Shipping Policy

Items under 150 lbs: 

We ship to 48 lower states ONLY.

We ship this item by Fedex ground or UPS ground. Depends on carrier's service points/areas. PowerLand chooses the carrier to carry the package. Once we assigned the carrier, we can not altar the carrier. We process shipments from Monday to Friday between 8:30 am to 5:00 pm pacific standard time. If you place order after business hours or over the weekend, your shipment will be processed on next business day. Our shipping center closed on weekends and national holidays.

For expedited shipping service, please contact us at 909-597-1100 extra shipping cost.

We can not re-consign the package once we processed the shipment. PLEASE make sure provide us the correct physical shipping address (no PO box please) when place order. If you need to re-consign your package for any reason after we processed your shipment, please contact us directly at 909-597-1100 for additional cost.

Items over 150 lbs:

We ship to 48 lower states ONLY.

We ship this generator by our freight truck service due to the size and weight restrictions with your physical address and working/answering phone number provided. No PO box please.

PowerLand chooses the carrier to carrier your packages depends on carrier's service points and areas. Once we assigned the carrier, we can not alter carrier. 

Our carrier will call you 24-48 prior to delivery for delivery appointment. Please be prepare answering carrier’s phone call.  Most customers can receive this product within 5-7 business days, but it may take up to 14 business days for delivery depends on wherever you are. If under severe weather or road conditions, it might take even longer for delivery.

No expedited shipping service for items over 150lbs.

Signature upon delivery is required for delivery. Our carrier will look for you to sign the package upon delivery. If you received damaged item upon delivery, please refused delivery right away and contact us at 909-597-1100 ext shipping department for replacement or refund.

To protect your property, we do curbside delivery only. No inside or garage delivery.  Liftgate service will be provided with residential address. You might need extra help for moving the shipment back into your property.

Some areas might be considered as remote or special spots by our carriers's own discretion and additional service may needed for additional charges. PowerLand is not responsible for any additional fees charged by the carriers. If you wish to cancel the order due to none delivery point or special costs occurs, a $150.00 return shipping charge will be deducted from the refund.

We also can not re-consign the package once we processed the shipment.  If you need to re-consign your package for any reason after we processed your shipment, please contact us directly at 909-597-1100 for extra shipping charge.

 

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